1.Product Appreciation Period
From the time the product arrives in your hands, there is a 7-day product appreciation period (7 days including holidays).
If you need to return the product, please contact the customer service staff within 7 days of receiving the product, and provide information such as "name", "order number", "contact number", "return product name", "reason for return and photo", etc., the customer service staff After receiving it, we will assist you to return and exchange the goods.
Customer Service Mailbox: tailormadehk@outlook.com
Customer service line: +852 93405120
2.Return Notice
Returned goods must be unused and free from damage or failure caused by human defects. The consumer protection law guarantees that the 7-day appreciation period is only for you to hesitate and confirm whether the product meets your needs, not the trial period of the product; as in this store If you are prompted, please keep the complete original packaging (including the outer carton), otherwise returns will not be accepted.
Returns cannot be accepted in the following cases:
Product appreciation period beyond 7 days.
The product has been unpacked and used, or damaged due to human factors, such as: defaced, malfunctioned, damaged, worn, scratched, scratched, dirty.
The package of the returned product is damaged and incomplete, or the invoice and accessories are missing.
Malicious or bulk returns.
3.Return process
Contact the customer service personnel → confirm that the goods can be returned → prepare the complete product and invoice → provide the collection time and contact information, address → the logistics entrusted by the store will be recycled.
4.Refund instructions
Credit card payer: After confirming that the return is successful, the payment will be directly refunded to the original payment credit card account.Cash on delivery: After confirming the return is successful, the refund fee will be transferred to the bank account you provided.
5.Exchange Notes
The replacement product must be unused and free from damage or failure caused by non-human defects; if the store reminds you, please keep the complete original packaging (including the outer packaging carton), otherwise the replacement will not be accepted.
6.Exchange process
When you and the store agree to exchange the goods, please return the original order and place a new order in the store; the company will only send you an invoice for the difference and charge or refund the fees; if there is no Those with the difference will not need to deal with it separately.
